Privacy Policy
Your privacy is essential to us at Porcelain Plus. This policy outlines our information practices and explains how we collect, use, and protect your data when you visit our website or interact with our business.
Information Collection and Use
As the exclusive owners of information collected on the Porcelain Plus website, we gather only the data you voluntarily provide through:
- Contact forms
- Design consultation requests
- Project inquiries
- Newsletter subscriptions
- Direct communication with our team
This information typically includes your name, email address, phone number, project details, and any other information you choose to share. We use this data solely to:
- Respond to your inquiries
- Schedule consultations
- Provide project estimates
- Send relevant updates about our services
- Process and fulfill orders
- Improve our service quality
Data Protection and Security
We maintain strict security measures to protect your information:
- Physical safeguards at our facilities
- Electronic security systems
- Secure data storage protocols
- Secure payment processing systems
Information Sharing
Porcelain Plus does not sell, rent, or trade your personal information. We share your data only when:
- Required to fulfill your service requests
- Processing payments
- Coordinating installations
- Necessary for legal compliance
- Authorized by you
Website Analytics and Cookies
Our website automatically collects:
- IP addresses
- Browser types
- Access times and dates
- Pages visited
- Device information
- Geographic location (country/region)
This data helps us improve our website performance and user experience.
Third-Party Services
While we partner with select service providers to operate our business, these partners are bound by confidentiality agreements and can only use your information to provide services on our behalf.
Client Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Opt out of marketing communications
- Request data deletion
- Receive a copy of your data
Mobile Applications
If using our mobile applications, we may collect:
- Device identifiers
- Usage patterns
- Location data (with permission)
- App interaction details
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected data from a minor, please contact us at info@porcelain-plus.com for immediate removal.
Privacy Policy Updates
We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Information
For privacy-related questions or concerns:
- Phone: (978) 219-0040
- Email: info@porcelain-plus.com
- Address: 109 Industrial Ave E, Lowell MA 01852